![]() Symptom: The user is prompted with a Move Failed for Audit Test message. Moving a sub-folder that is synced to Smart Cache under a folder that is in Egnyte using Egnyte Desktop Application (Folder synced to Smart Cache -> Folder in Egnyte) Users shall experience the following symptoms while trying these operations. Folder move operationįolder move operations between synced and un-synced folders when a Desktop App client is Smart Cache connected is not supported in this version of the release. Therefore, the first step in troubleshooting the issue should be to ensure that the Broadcom adapter driver and firmware are up to date on the Hyper-V host. However, it is possible that Broadcom has released an update to fix the issue since this article was written. The known workaround is to disable VMQ on the affected network adapters or change the MAC addresses of the corresponding virtual switches. ![]() This can happen if Virtual Machine Queue (VMQ) is enabled on the physical network adapter used by the VMs. ![]() Hyper-V virtual machines of Smart Cache (VMs) hosted on Windows Server 2012 (R2) server may exhibit slow network performance if Broadcom network adapters are installed in the host. Administrators are recommended to follow the best practice and use service accounts and avoid changing passwords.ĭegraded performance on Hyper-V with Broadcom adapters Administrative User password changeĬhanging the password of the Admin/service account user in the cloud will invalidate the auth token and will require Administrators to reauthorize the Smart Cache device to get Smart Cache back to a working state. Renaming a folder that is configured for sync to a Smart Cache device to its canonical variate will result in an empty folder listing on Mac clients. Canonical renaming a synced folder using Egnyte Desktop App Renaming a folder that is configured for sync to a Smart Cache device will deselect the folder and respective sub-folders from being synced to Smart Cache until the next sync cycle. Renaming a synced folder as an Admin or Power User with full permissions on the cloud
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